1. CONTACTING US
1.1 For the purpose of the Data Protection Act 1998 (the “Act”), in respect of any personal data that you submit to us or that we collect from you, the data controller is Big Change Trading Limited, which is a company limited by guarantee registered in England and Wales with Company No. 07998643 (“we”, “us”, “our”). Our registered office address is at Hanover House,14 Hanover Square, London W1S 1HP. We are registered on the public register of data controllers maintained by the Information Commissioner in the UK.
(a) Postal address:
Big Change Trading Limited
14 Hanover Square
(b) Email address: email@example.com
2. INFORMATION THAT WE COLLECT ABOUT YOU
2.1 We may collect information that you provide when you use the Site, when you make a Donation, when you pay your entry fee to participate in the Virgin Strive Challenge (the “Event”), or if you contact us for any reason.
2.2 When you make a Donation (other than through the Site) or pay your entry fee to participate in the Event, the information that we collect about you will include some or all of the following:
(a) your name;
(b) your address;
(c) your credit card or other payment details;
(d) your mobile or other phone numbers;
(e) your email address;
(f) your third party emergency contact details; and
(g) any relevant medical information.
2.4 We will also collect personal information about you that is contained in any correspondence that you send to us. For example, if you contact us, we may keep a record of that correspondence by reference to your name or address. We may also ask you for information when you report a problem with the Site or with anything contained on the Site.
2.5 We may collect generic information about your visits to and how you use the Site. We may therefore collect information such as your IP addresses, geographical location, browser type, referral source, length of visit and number of page views. Individual users will not be identifiable from this information and we may use this information for a number of purposes including website administration, optimising the use of the Site, disclosing to third party contributors or for security purposes. In particular, we may use an analytics service provider for website traffic analysis and reporting and to track information such as which browser, screen resolution and IP address you are using to access the Site, in addition to recording your movements around the Site. Some of this information is collected using cookies. Please see below for more information about cookies.
3. HOW WE USE YOUR INFORMATION
3.1 We will only use your information for the following purposes:
(a) to administer and run the Site and the Event effectively and safely;
(b) to improve the Site to ensure that content from the Site is presented in the most effective manner for you and for your computer;
(c) to process your Donations (other than those made through the Site) and to maintain accounts and records of all Donations received;
(d) to enable us to provide you with any email updates or newsletters that you may have subscribed to from time to time or to maintain suppression lists if you have opted out of receiving such updates or newsletters;
(e) to provide customer service in relation to your use of the Site, to administer your entry fee to the Event and your Donations, to contact you, to deal with enquiries and complaints relating to the use of the Site and to notify you about changes to any services;
(f) to internally monitor usage of the Site so as to enable us to improve the Site; and
(g) provide third parties with statistical information about our users but this information will not be able to be used to identify any individual user.
3.2 When you visit our Site, we may collect statistical data about our users’ browsing actions and patterns, but this does not contain information which can identify any individual. This information will be collected using cookies (see below) and we use this information to understand how the Site is used to help us improve the Site.
4. DISCLOSURE OF YOUR INFORMATION
4.2 We may disclose your personal information to:
(a) any data processor who undertakes data processing on our behalf;
(c) selected third parties including business partners, suppliers and other parties in relation to your participation in the Event if applicable.
5.2 We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
5.2 We use Google Analytics for website traffic analysis and reporting. Google Analytics generates statistical and other information about website using a cookie which is stored on a users’ computer. The information generated relating to the Site may be used to create reports about the use of the Site and the analytics service provider will store this information. More information about how this cookie works and the information that it collects can be found here:
5.4 You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
6. THIRD PARTY CONTENT, SITES AND CONTRIBUTORS
6.1 The Site may contain content and links to websites and microsites that are operated by third parties. In addition, advertisements contained on the Site may operate as links to that advertiser’s websites, and advertisers and third parties may also use and place cookies on your computer.
6.3 If you have any queries or complaints in relation to such third party sites, content, advertisements and/or links which feature or can be accessed via the Site, please Contact Us. We will try our best to assist with your queries and complaints although please note that we may not be the data controller in respect of the data that you submitted or is collected via such third party sites therefore we may not be able to do anything.
7. SECURITY AND DATA RETENTION
7.1 We and all third parties that process personal data on our behalf employ reasonable security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period in order to achieve or facilitate the purposes described above or as long as the law requires or permits.
7.2 We, or our data processors on our behalf, will store all the personal information you provide on our secure servers.
7.3 Data transmission over the internet is inherently insecure and susceptible to unauthorised access and interception, and we cannot guarantee the security of data sent over the internet.
8. INTERNATIONAL DATA TRANSFERS
The servers used to process your information are situated in the UK, however we collect data from wherever users are situated. The information that we collect may therefore be transferred to the UK from any other country in which you may be located and will be subject to UK data protection laws rather than the laws of the country in which you are resident.
9. YOUR RIGHTS
9.1 You are entitled to know what personal data we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us using the information provided above. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you and to require you to provide us with appropriate identification.
9.2 You may request us to cease sending you any email updates and newsletters at any time by notifying us in writing or following any “unsubscribe” instructions included in any email sent to you.
9.3 If you have received unwanted, unsolicited emails sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to firstname.lastname@example.org for review.
9.4 Please let us know if the personal information that we hold about you needs to be corrected or updated at any time.